Refund policy

Last updated: October 22, 2026

30-day returns

You may request a return of unused, standard retail merchandise within 30 days after delivery. Items must be in their original condition, with any original tags and packaging. Please include your order number or proof of purchase.

How to request a return

Email info@patchstop.com or use our Contact & Visit page before sending anything back. Include your order number, the item you want to return and the reason. We will confirm the return instructions, correct return address and shipping arrangements. Please wait for those instructions before shipping your return.

Damaged, defective or incorrect items

Please contact us promptly if your order arrives damaged, defective or incorrect. Include your order number and, when possible, photos so we can help resolve the issue.

Custom products, services and digital purchases

Custom-made or personalized products, framing and other services, and digital downloads are handled separately from standard merchandise returns. Contact us before ordering to confirm the cancellation and return terms for your specific project or purchase. This does not limit any rights you have for defective or incorrectly supplied items.

Refunds and exchanges

After your return is received and inspected, we will contact you about the outcome. Approved refunds are issued to the original payment method. Your bank or payment provider may need additional time to post the refund. If you would prefer an exchange, contact us to check availability.

This policy applies to standard retail purchases. Wholesale order terms are confirmed separately. Nothing in this policy limits your rights under applicable consumer law.